how to escalate against bank manager of state bank of India if the issue is not addressed ? or the escalation procedure in SBI?

This procedure is around 2017 2018. 

how to escalate against bank manager of state bank of India if the issue is not addressed ? or the escalation procedure in SBI? 


Go throught the terms and condition

https://www.sbi.co.in/portal/web/customer-care/grievance-redressal-mechanism

https://www.sbi.co.in/portal/documents/42725/57476/POLICY+ON+CUSTOMER+GRIEVANCES+REDRESSAL+Review+2016-17+Final_1.pdf/44d5ffee-c8c5-48f0-b65f-3393d6ab2365

step 1 :
Raise a complain on anyone of the channel
email - 
contactcentre@sbi.co.in

issue - 
could not send email with jpg image as their server doesn't allow. 

Response - 
i got a response from the customer support about my ticket number. 
could not send msg and check status. 
called the toll free number. 
he told me to call branch and they need a doc to be submited. 
i asked wht doc. 
he did not have the ifnormation. 

i said , i dont wnat to go to the bank. 
he said just call and check. 
i said , no the bank is not responsive enough. 
i wanted him to check and tell me. 
he told me to contact the nodal officer and get the information. 
got the number. 

Next - 

not able to reach nodal officer. 

called contact center. 

they didn't find my ticket. 

apparently, ticket is logged with the bank account number. 

he also told me to check with bank. 

called bank. 

they said, call me later as manager is busy. 

from contact center if you want a call back. 

this is the format of the msg to send. 

<Unhappy> to 8008202020

u caps

tried to contact manager over land line and reached after a day.

manager has no information about the document submission. 

contacted contact center again.

got the Nodal officer contact, landline number.

tried for a couple of days. not reachable. 

contacted manager, got the nodal officer mobile number. 

contacted nodal officer.

she also said doesn know what documents I have to submit. 

Got to know its a xxxx case. 

Bank has no document for it. 

but they hav kept on hold. 

this case was handled in sbt and after merger, not sure where the file is. 

doing this 10 days done. 

so next process 

11th day, escalate to LOCAL HEAD OFFICE. 

sent email to gm.customer@sbi.co.in

no Acknowledgement email 

hav to call the phone number. 

next escalation internal ombudsman 

Ombudsman after 30 days of no response. 

As for this case, went to RBI (registered complained in the online portal) and complained. 

Got response from RBI, to approach court. 

-This procedure is for your reference. 

-IT depends on your issue, however, there is such a process. 😁